CRM Executive – Real Estate

Job Description

Sending Welcome emails to customers.
Attending to the customers post bookings, Issuing Allotment Letters and Agreement
Preparing documents required for bank loan Process of customer’s.
Complete coordination between bank associates and customers for home loan services
Sending Demand letters & issuing receipts for paid amount to the customers.
Taking care of Payment plan / Transfer letter /Demand letter/ Cancellation Letters.
Ensure timely collection of revenue from customers / Monthly EMIs
Communicate promptly site update or any other information to customers related to the project.
Analyze data according to customers balance dues and prepare reports for sending reminders / final reminders & cancellation letters
Project updates to customers on regular intervals
Uploading customer details in FOCUS -ERP as well as maintaining MIS in Excel format
Preparation of MIS reports of Customers (New bookings/ Registration/ Transfers)
Set-up and maintain files, records and data bases such as Customer information, cell phone and e-mail id lists
Coordinating with Sales as well as Accounts department.
Flat swapping and cancelation process.
Regular interaction with the customers and resolve their problems for various issues related to flat.
Provide a strong customer service experience on the phone and in person
Handling difficult and aggressive customers in a professional manner.
Explain products, services, pricing, and answer queries and overcome objections from customers
Record names, addresses, purchases and reactions of prospects contacted into the CRM system
Reporting to Team Leader and Handling Emails and total correspondence.
Job Specification:

Graduate with atleast 2 years exp. in Real-estate, Insurance, Banking, Hospitality Industry experience
Excellent Oral & Written Communication skills in English / Hindi / Telugu
Well versed with Computers in MS Office