Job Overview
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Date PostedJanuary 18, 2023
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Location
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Offered SalaryRs.16,000 - Rs.20,000 / month
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Expiration date--
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Minimum ExperienceFresher
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GenderBoth
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IndustryCall Centre / BPO / KPO / ITES / LPO
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QualificationHigher Secondary
Job Description
Customer Service Representative Responsibilities:
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.